“The need to be heard, which is something we ordinarily take for granted, turns out to be one of the most powerful motive forces in human nature” (Nicholas, 1995) Substance abuse can be an underling sign of wider internal feelings of anger, fear or disappointment. Drugsline believes the use of trained counsellors to discuss user’s issues has the potential to make a real difference to the outcome of abstinence-based drugs rehabilitation programme. A client’s testimonial: “Mere words cannot convey what you and all at Drugsline have done for me. Drugsline were there when I was at my lowest point and the fact that I was able to walk in and speak with someone, I believe saved my life and put on the difficult path to freedom from Drugs and depression. You were there when I needed your commonsense no nonsense manner, it was you who put me in touch with ‘City Roads’ you were there when I was in, and you were there when I came out, and it was your counselling service who built on the good work City Roads did and you were there later when I had started to lapse. All I can truly say is that without you all at Drugsline I would not be back to where I am now. Normality and perfection are just subjective views, but without you all I may not be here to write this inadequate letter of praise for your priceless organisation” References Nicholas, M. P. (1995). The lost art of listening. New York |






